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NYC • SPECIAL EDUCATION SERVICES

Your child is owed tutoring hours. Let's get them used.

Understand missed services. Find your next step.

No cost to parents.

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A PLACE TO START

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Choose your situation, see what to prepare, and request a free callback.

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No cost to parents. Our help is free, and awarded services are paid by the DOE.

When a New York City public school does not deliver the services in a child's IEP, the family can ask for compensatory services: extra hours of tutoring or therapy to make up for what was missed. Many families win those hours and then never find a provider to deliver them.

What are compensatory services?

What they are, who qualifies, and what they usually cover.

How do families get them?

Impartial hearings, settlements and authorizations, step by step.

Does my child qualify?

The situations that most often lead to an award.

Is it worth it?

Why missed time matters and what it costs you.

What can happen?

Settlements, orders, partial awards and appeals.

Already have an award?

How to turn an order or authorization into real sessions.

How we help

  1. Tell us your situation. The short form below takes two minutes.
  2. We call you back. We find out what your child needs and whether hours have already been awarded.
  3. We connect you. We refer you to a tutoring provider or, if you have not been awarded anything yet, to people who help families through that process.

We are an independent information and referral service. We are not the NYC Department of Education and we are not a law firm.

YOUR NEXT STEP

The path from missed services to support

Every case is different. Explore the steps and the guides for each one.

  1. 01Missed services

    Start with what the IEP required and what was missed. Read the guide.

  2. 02Document

    Gather records and keep a dated timeline of the gaps. Read the guide.

  3. 03Ask the school

    Write to the school and keep a copy of its reply. Read the guide.

  4. 04Complaint

    Learn about filing a due process complaint and time limits. Read the guide.

  5. 05Resolution or hearing

    A case may settle or go to an impartial hearing. Read the guide.

  6. 06Award

    Read the service, hours, provider rules, and deadline. Read the guide.

  7. 07Tutoring

    Find a provider who can work within your award. Read the guide.

Where are you?

Choose a guide for your situation. Your choice also selects the matching callback form option.

Not started

Open your guide and callback form.

Case in progress

Open your guide and callback form.

Already have an award

Open your guide and callback form.

PLAN WITH YOUR RECORDS

“Hours owed” estimator

This is a rough estimate of missed service hours, not what the DOE will award. There is no fixed award formula.

15 hours of missed services

Sessions × minutes × weeks ÷ 60. All calculations stay in your browser; nothing is sent anywhere. The bar shows the proportion of a 60-minute hour.

MAKE A PLAN

Work out the hours and the costs

Use your own numbers to compare tutoring costs and plan awarded hours. Nothing you enter in these tools is sent anywhere.

Tutoring cost comparisonWhat could covered tutoring save you?

Compare what you would pay at your current tutoring rate with the cost of hours paid for under your award.

Enter 0 if you do not have covered hours. Include only hours your award permits that can replace tutoring you would otherwise pay for.

At your current rate—
Potential savings—
Remaining private cost—

Enter your current hourly rate to see the comparison.

This is a conditional estimate, not a promise of an award or payment. It estimates avoided tutoring costs, not cash paid to your family or reimbursement. Confirm the award terms and payment arrangements with your provider.

The comparison caps covered hours at the hours in this plan. Your numbers stay in your browser and are not added to the callback form.

Talk through my options →
Awarded-hours plannerHow can you fit your hours into the time left?

Use the hours remaining and the time left in your award to work out a weekly schedule to discuss with a provider.

Enter your remaining hours and weeks to see a weekly plan.

Hours remaining ÷ weeks left = hours per week.

This is a planning aid. Check the actual deadline, service requirements, and permitted session length in your award. Confirm a workable schedule with your provider; this tool does not reserve sessions or extend a deadline.

Get help finding a provider →
Map your child’s learning goalsA starting point, a goal, and checkpoints to discuss with a tutor.

Choose one skill to work on. Describe what your child can do now and what you would like them to practice next.

Keep descriptions general. Do not include your child’s name, school, IEP, or medical details. Entries stay on this page, are not saved after reloading, and are not added to the callback form.

Questions families ask

Does any of this cost me anything?

No. Our callback and referral are free, the tutoring in an award is paid by the DOE, and the attorneys we refer families to do not charge the family. Always confirm fees in writing before signing.

Is my child eligible?

Usually a child with an IEP who did not receive some of the services in it. Every case is different, so we start by asking what happened.

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There is no cost to you, now or later.

Please don't include your child's name, IEP or medical details here. We'll ask what we need when we call.