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For some students, a tablet with speech software, a word-prediction program or a simple pencil grip is the difference between sitting in class and actually taking part. In New York City these tools are called assistive technology, and they can be written into an IEP. This guide covers how to ask for an evaluation, what the DOE says it will provide, and what to do when the device on the IEP never shows up.
What assistive technology is
The NYC Public Schools say assistive technology (AT) helps students communicate with teachers and classmates, do their schoolwork, and take part in school programs. Tools are described as low-tech, mid-tech or high-tech, and an AT evaluation decides which type fits your child.
How to request an AT evaluation
The DOE asks for a letter that includes the date, your child's name, date of birth, school and student ID number (OSIS), why you think your child needs AT, and your printed name and signature. You can mail it, fax it or hand it in. Where it goes depends on your child:
- a preschool child: the Committee on Preschool Special Education (CPSE)
- a school-age child in public school: the child's IEP team
- a child in a non-public school or not enrolled: the Committee on Special Education (CSE)
The timeline
According to the DOE, you will be contacted for consent within 15 days after it receives your request, and it has 60 calendar days to evaluate once you give consent. Write down both dates. The evaluation may include a trial with the device, and IEP goals can be adjusted based on how your child does.
What the DOE provides
If AT is needed, the DOE says the IEP or 504 plan will be revised to list the specific devices or services, and that it will provide all recommended equipment and services. It also says it trains you, your child and the teachers as needed. Devices belong to the DOE. Your child uses them at school, and at home only if the IEP or 504 plan says so. If a device breaks or goes missing, the DOE says the CPSE, CSE or school IEP team arranges repair or replacement.
When the device never arrives
A device listed on the IEP that never comes, or sits broken for months, is a service the IEP promised and your child is not receiving. Keep a record: the date the IEP was revised, the date you were told the device would come, each time you asked, and what you were told. Ask the school in writing who is responsible for delivery or repair and by when. The free school email builder can help with a short, factual message, and the missed-services log keeps the dates in one place.
If the gap continues
Long delays in AT that an IEP requires can be raised at an IEP meeting, in a state complaint or due process complaint. When required services were not provided, a hearing or a settlement can sometimes award compensatory services. No one can promise that outcome; it depends on the record.
If your child has gone weeks or months without what the IEP promises, you can ask for a free callback. We explain what families in your situation usually do and, where it fits, connect you with help. There is no cost to you, now or later.
Last reviewed: October 2026
