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NYC • SPECIAL EDUCATION SERVICES

The parent checklist

A mother helps her daughter follow a lesson on a laptop.
Illustrative stock photo. People pictured are not IEP Hours clients.

YOUR SITUATION. YOUR NEXT STEP.

Build your parent checklist

Choose where you are, check what you have ready, and see what to do next. You can then request a free callback.

Your checklist answers stay on this page. We only receive the details you choose to submit in the callback form. Please do not enter your child's name, IEP, or medical details.

Full checklist and step-by-step guides

Print this page and check things off as you go. Each step links to a full explanation.

  1. Check whether your child qualifies. Who qualifies
  2. Get a copy of your child's current IEP and the last two years of IEPs. Understanding the IEP
  3. Request your child's education records in writing. How to request records
  4. Build a timeline of every service that was missed. Documenting missed services
  5. Write to the school about the missed services and keep a copy. What to put in the letter
  6. Decide whether to get an advocate or attorney. Advocate or attorney?
  7. File a due process complaint if it's not resolved. Filing a complaint
  8. Attend the resolution meeting, or choose mediation. Resolution and mediation
  9. Prepare for the impartial hearing if it doesn't settle. The impartial hearing
  10. Read the order or settlement carefully. Reading your order
  11. Find a provider and start sessions before the deadline. Using your hours

YOUR NEXT STEP

The path from missed services to support

Every case is different. Explore the steps and the guides for each one.

  1. 01Missed services

    Start with what the IEP required and what was missed. Read the guide.

  2. 02Document

    Gather records and keep a dated timeline of the gaps. Read the guide.

  3. 03Ask the school

    Write to the school and keep a copy of its reply. Read the guide.

  4. 04Complaint

    Learn about filing a due process complaint and time limits. Read the guide.

  5. 05Resolution or hearing

    A case may settle or go to an impartial hearing. Read the guide.

  6. 06Award

    Read the service, hours, provider rules, and deadline. Read the guide.

  7. 07Tutoring

    Find a provider who can work within your award. Read the guide.

Where are you?

Choose a guide for your situation. Your choice also selects the matching callback form option.

Not started

Open your guide and callback form.

Case in progress

Open your guide and callback form.

Already have an award

Open your guide and callback form.

PLAN WITH YOUR RECORDS

“Hours owed” estimator

This is a rough estimate of missed service hours, not what the DOE will award. There is no fixed award formula.

15 hours of missed services

Sessions × minutes × weeks ÷ 60. All calculations stay in your browser; nothing is sent anywhere. The bar shows the proportion of a 60-minute hour.

A mother rests her head on one hand at her laptop while her children play nearby.
Illustrative stock photo. People pictured are not IEP Hours clients.

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Please don't include your child's name, IEP or medical details here. We'll ask what we need when we call.